In most cases the IMPEX station will be delivered and installed by a SYSCTL employee but it can also be delivered and assembled by the customer.
When the station is initially delivered to a customer, all cables are disconnected, and the computer unit (the NUC) is separately packaged.
The first thing is to connect the NUC to the backside of the touch screen. This is done by inserting the screws on the bottom on the NUC to the special black plate that is located in the middle of the backside of the touch screen.
After that initial assembly, one have to connect all the different cables. In the delivered IMPEX stations, the following cables are shipped:
- 3 USB cables. Two cables are going to connect computer to the ports on the bottom (the transparent plexi glas) part of the screen. One cable is to connect the computer to the touch screen.
- 1 HDMI cable to connect computer to the screen
- 1 power supply unit with an power cable to be used by the computer
- 1 power supply unit with an power cable to be used by the screen
The power supply unit to connect to the computer is marked with the label “computer”. Please be careful to only connect that one to the NUC computer.
The power supply unit to connect to the screen is marked with the label “monitor”. Please be careful to only connect that one to the screen/monitor
The USB ports on the NUC unit are marked red and blue and is to be matched with the USB cables with the same color marking.
I want to put the touch screen on the wall, how do I do
- Remove the NUC computer from the back of the screen
- Remove the NUC mounting plate from the back of the screen
- Attach a special, stiff, wall mount on the touch screen. Many wall mounts are not adapted to be used by touch screens, just ordinary TV screens. Special mounting brackets can be ordered from Sysctl AB.
The screen is not responsive
- Is the monitor turned on? Turn on the monitor on the lower right hand on the monitor. The light should turn blue when power is turned on.
- Is the NUC computer turned on? Turn on the NUC on the front of the NUC, on the button that is orange color. If the NUC button is blue, then the NUC is turned on.
- Is the USB cable between the touchscreen and the NUC computer connected? Try to disconnect and connect the USB cable again
- Is the USB cable between the touchscreen and the NUC computer connected connected to the right USB port on the NUC? It should be connected to the LOWER USB port on the BACKSIDE of the NUC.
The front USB ports are not working
- Have you connected the USB ports correctly? Is the USB cables connected to the right part? Can you try with another USB cable?
The right and left USB ports affect the opposite part of the screen, when USB devices are connected
- You have switched which cable from the NUC computer should be connected to which USB front connector.